Welcome to Red Rocket Leads (“Company,” “we,” “our,” or “us”). By accessing or using our website, software, services, or any tools we provide (“Services”), you agree to the following Terms and Conditions. If you do not agree, do not use our Services.
These Terms apply to all visitors, users, and customers (“Client,” “you,” or “your”).
1. Services Provided
Red Rocket Leads provides digital marketing and reputation management services, including but not limited to:
Google Business Profile optimization
Review generation and automated review requests
Reputation monitoring
SEO-optimized websites
Social media posting
SaaS tools and CRM systems
Lead generation and reporting
We reserve the right to modify, suspend, or discontinue any part of the Services at any time.
2. Client Responsibilities
You agree to:
Provide accurate business, customer, and account information.
Ensure you have legal permission to upload or provide customer contact information.
Ensure your use of the Services complies with all applicable laws, including:
TCPA (Telephone Consumer Protection Act)
CAN-SPAM Act
State privacy and communication laws
Maintain the confidentiality of your login credentials.
Use the Services only for lawful business purposes.
You are solely responsible for the handling and legality of any data you upload.
3. Use of Customer Contact Information
By providing customer names, phone numbers, emails, or any other contact data, you acknowledge:
You have obtained the proper consent to use and share the data.
You authorize Red Rocket Leads to send review requests, follow-ups, or other communications on your behalf.
You understand you are fully responsible for compliance with communication laws.
Red Rocket Leads acts only as a processor of the data you provide and assumes no liability for how you obtained the information or how it is used outside our software.
4. No Guarantees or Warranties
You understand and agree that:
Results may vary depending on your business, location, industry, and level of participation.
We do not guarantee a specific number of reviews, leads, rankings, revenue, or customers.
All services are provided “as is” without warranties of any kind.
5. Limitation of Liability
To the fullest extent permitted by law, Red Rocket Leads is not liable for:
Any damages resulting from your use or misuse of the Services
Any claims arising from customer contact information you provide
Violations of TCPA, CAN-SPAM, GDPR, or similar regulations caused by your business
Lost profits, lost data, business interruption, or indirect damages
Third-party service outages or issues (Google, Meta, hosting providers, CRMs, etc.)
Your exclusive remedy for dissatisfaction with the Services is to discontinue use.
6. Indemnification
You agree to indemnify, defend, and hold harmless Red Rocket Leads and its owners, employees, and partners from any claims, damages, losses, or legal fees arising from:
Your use of the Services
Your customer data
Your violation of laws or regulations
Your breach of these Terms
Communications sent on your behalf
This includes any claims alleging unauthorized or unlawful communication with your customers.
7. Payments, Billing & Refund Policy
A. Payment Terms
You agree to pay all fees associated with your subscription or package.
B. Billing
Unless otherwise stated:
Billing is monthly, and payment is due upfront.
Late payments may result in service suspension.
C. Refunds
Due to the nature of digital services, all payments are final and non-refundable.
If you cancel mid-billing cycle, you will retain access until the end of your paid period.
8. Intellectual Property
All content, branding, software, and materials provided by Red Rocket Leads are the property of the Company. You may not:
Copy
Resell
Modify
Reverse engineer
Distribute
Create derivative works
without express written consent.
9. Termination of Services
We reserve the right to terminate or suspend your access to the Services at any time for:
Nonpayment
Misuse of the platform
Uploading data without proper consent
Breaching any terms
Illegal or unethical business activity
Upon termination, no refunds will be issued.
10. Third-Party Services
Our Services may rely on third-party platforms, including:
Google Business Profile
Meta platforms
Hosting providers
CRM systems
SMS/email gateways
We have no control over these services and are not responsible for outages, delays, or changes they implement.
11. Dispute Resolution
Any disputes between you and Red Rocket Leads shall be resolved through:
Written notice and attempt at informal resolution
Binding arbitration in the state of [Your State]
No class-action claims permitted
12. Governing Law
These Terms are governed by the laws of the state of Indiana, without regard to conflict-of-law principles.
13. Changes to Terms
We may update or modify these Terms at any time. Updates will be posted on this page with a revised “Effective Date.”
Continued use of the Services constitutes acceptance.
14. Contact Information
For questions about these Terms, contact: Red Rocket Leads Email: [email protected] Website: Redrocketleads.com
