Red Rocket Leads (“Company,” “we,” “our,” or “us”) operates this website and provides digital marketing, review generation, and reputation management services to home service businesses and other clients (“Clients”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information. By using this website or our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide to Us
Name, email address, phone number, and business information
Payment or billing information
Customer or client lists that you choose to upload
Login credentials to platforms that you authorize us to manage
Any content you submit through our forms, chat, or communication channels
B. Information Collected Automatically
IP address
Browser type and device information
Pages visited on our website
Cookies and tracking pixels
Usage data related to our software or review-generation tools
C. Customer Information Provided by You
As part of our review-generation, reputation management, or follow-up services, you may provide us with:
Your customers’ names
Phone numbers
Email addresses
Job details
Appointment history
You are responsible for ensuring you have consent and legal rights to provide this information to us.
2. How We Use Information
We may use the information we collect to:
Provide and improve our services
Send review requests on your behalf
Deliver automated messages or follow-ups
Manage your Google Business Profile or other online listings
Generate analytics, reports, and performance insights
Process payments and billing
Communicate with you about your account or service
Comply with legal obligations
We do not sell personal information.
3. Use of Customer Information (Review & Reputation Services)
By providing customer contact information to Red Rocket Leads, you acknowledge and agree that:
You have the legal right and customer consent to provide this information.
Red Rocket Leads will send review requests, follow-up messages, and communication as instructed by you.
You assume full responsibility for compliance with all applicable marketing, privacy, and communication laws—including TCPA, CAN-SPAM, and state regulations.
Red Rocket Leads is not liable for any claims resulting from your collection, handling, uploading, or distribution of customer contact data.
4. Limitation of Liability
You agree to indemnify and hold harmless Red Rocket Leads, its owners, employees, and partners from any claims arising out of:
Your use of our software
The contact information you upload or provide
Review requests or automated messages sent on your behalf
Violations of communication or privacy laws caused by your business
Misuse or unauthorized access of your login credentials
Incorrect or incomplete data supplied by you or your customers
Our services are provided “as is,” without warranties of any kind.
5. Data Security
We implement commercially reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure.
You agree that Red Rocket Leads is not responsible for:
Data breaches caused by third-party platforms
Misuse of your customer data outside our control
Unauthorized access due to weak passwords or unsecured systems on your end
6. Data Sharing and Third-Party Services
We may share information with:
Service providers (hosting, analytics, payment processors)
Tools used to deliver review requests or manage your profiles
Third-party platforms you authorize us to access (Google, Meta, CRM systems, etc.)
We do not control and are not responsible for the privacy practices of these third parties.
7. Your Rights
Depending on your location, you may have the right to:
